1. Introduction
HomeHudl ("HomeHudl," "we," "us," or "our") provides a platform that connects home buyers and sellers with top-performing real estate agents using data-driven matching. This Privacy Policy describes how we collect, use, share, and safeguard information when you visit our website, use our AI chat experience, or otherwise interact with our services (collectively, the "Services").
By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
2. Information We Collect
Information You Provide
- Account information: name, email address, phone number, and password.
- Real estate preferences: property type, budget, location, timeline, and other inputs shared with our AI chat.
- Communications: messages you send to agents, support requests, and feedback.
- Documents: files you upload to your dashboard (such as pre-approval letters or disclosures).
Information We Collect Automatically
- Device and usage data: IP address, browser type, operating system, pages viewed, and referral source.
- Cookies and similar technologies: see Section 5 for details.
- Location data: approximate location derived from IP address to surface relevant agents and listings.
Information from Third Parties
- Public transaction records: we analyze thousands of public real estate records to evaluate agent performance.
- Service providers: identity verification, analytics, and communications partners.
3. How We Use Information
We use the information we collect to:
- Match you with real estate agents based on your goals and over 50 data points per agent.
- Operate the AI chat, dashboard, scheduling, and document management features.
- Provide commission transparency and other comparison tools.
- Communicate with you about your account, updates, and product news.
- Improve and personalize the Services, including during our beta period.
- Detect, prevent, and respond to fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our terms.
6. Data Security
We use industry-standard administrative, technical, and physical safeguards designed to protect information from unauthorized access, alteration, or disclosure. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
8. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or delete the personal information we hold about you.
- Object to or restrict certain processing activities.
- Request a portable copy of your data.
- Withdraw consent where processing is based on consent.
- Opt out of marketing emails by following the unsubscribe link in any message.
To exercise these rights, contact us at privacy@homehudl.com. We will verify your request and respond within the time required by applicable law.
9. Children's Privacy
HomeHudl is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page and updating the "Last Updated" date above. We encourage you to review the policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our practices, contact us at:
HomeHudl
Email: privacy@homehudl.com
Web: homehudl.com